Frequently Asked Questions

How long will it take to order?

It usually takes between 3 and 5 business days after the order. Depending on the chosen carrier and your location

How much are the shipping costs?

There can only be additional costs if the country and address of the destination are not included.

What are the forms of payment?

Credit card: you can pay by credit card for free. Finally, we carry out security checks for credit card payments. A photocopy of the identity card may be requested at the same time as the credit card in order to verify the ownership of the cardholder.

Other methods: depending on the country where the purchase is made, there may be other forms of payment available.

PayPal: fast and secure with your PayPal account or your credit or debit card. Sensitive data is automatically encrypted using the best technology available on the market. Orders paid by PayPal do not have a surcharge on the total amount.

How do I register as a web user?

Go to the customer area and click again, then you must enter the name, street, number, postal code, city, province, email address and finally a password.

It is important to note that the email address and password are essential because without them you will not be able to buy on the site or you will have to fill in all your details again. 

How do I place an order?

1. Search and select the product you want. Once selected, press "buy". This will take you to another window where you can see the main characteristics of the product. Then click on add to cart.

2. Once you have completed the purchase, click on "next" and you will be asked to register or, if you are already a customer, simply enter your email address and password.

3. Check if the delivery address details are correct and if they are not, it is possible to change them.

4. Choose the available payment method you are most interested in and press "next".

5. You will have to complete the order by accepting or selecting the final options indicated to exit the order.